Automation Anywhere and Google Cloud deepen partnership to integrate generative AI and smart automation

Automation Anywhere and Google Cloud have expanded their partnership leveraging the capabilities of generative AI and smart automation to expedite the adoption of AI across all businesses.

In this enhanced collaboration, Automation Anywhere is incorporating Google Cloud's large language models (LLMs) through Vertex AI, using them to develop and introduce new generative AI capabilities on its Automation Success Platform. Companies today use the Automation Success Platform to streamline routine front- and back-office operations in sectors like human resources, finance, IT, and supply chains. This deepened alliance with Google Cloud is poised to offer new opportunities and automation scenarios to clients through generative AI, including:

• Empowering citizen developers: Businesses can build automation from natural language using the Automation Success Platform and Google Cloud’s generative AI and go from idea to automation faster than ever. Automation builders can use natural language through generative AI models in Vertex AI and just describe what they need to action a process in Automation Anywhere.
• Automating data summaries: By expanding the depth and breadth of document types that can be leveraged for business process automation, users can extract data from complex and unstructured documents like contracts, resumes, waybills, and more. This enables automation to be used with significantly greater accuracy across sectors like healthcare, finance, and legal services.
• Communicating directly with customers: Virtual or human support center representatives can leverage natural language processing to respond to customer issues and automatically generate pre-populated, personalized email responses. This makes it faster and easier to generate call summaries and other reports and integrate them into customer relationship management (CRM) systems.
• Accelerating underwriting processes: In the highly competitive commercial loan industry, using automation to collect and summarize all loan application information can accelerate the underwriting process and optimize close cycle times. This improves accuracy, reduces risk, improves customer experiences, and results in higher employee satisfaction.

Through its expanded partnership with Google Cloud, Automation Anywhere will help companies embrace Generative AI, reshaping how they engage customers, empower employees, and build apps, keeping in mind trust, governance, and privacy. Generative AI will add real value for businesses and users by streamlining many of the most common business processes and tasks.

Google Cloud and Automation Anywhere have a deep go-to-market partnership, focused on driving customer success, and the Automation Success Platform is available to deploy via the Google Cloud Marketplace. Automation Anywhere and Google Cloud will also include additional integrations of Vertex AI with the Automation Success Platform in the coming months.

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